Privacy Policy for WinCraft Casino Players
Data Management Principles at WinCraft Online Casino
WinCraft, an international online casino that also serves Hungarian players, places great emphasis on protecting personal data. All data processing is conducted in accordance with the General Data Protection Regulation (GDPR) of the European Union and the legal framework of Curaçao, where the operator — Casiworx N.V. — is registered (address: Groot Kwartierweg 10, Livestrong Building, Curaçao, registration number: 163922).
This document provides detailed information on what data we collect, how we use it, how we protect it, and what rights players have.
What Personal Data WinCraft Collects
During use of the WinCraft platform, we collect and process the following personal and technical data:
- Full name
- Email address
- Country of residence
- IP address, browser and device identifiers
- Deposit and withdrawal details
- Gameplay statistics and spin history
- Bonus usage and campaign participation
- Communication with customer support
These data are necessary for the operation of the service, player verification, and the secure handling of financial transactions.
Purposes of Data Use at WinCraft
We process the collected data for the following purposes:
- Account creation and maintenance
- Secure login and player authentication
- Processing of payments and withdrawals
- Managing bonuses, loyalty programs, and campaigns
- Bug fixing and service improvement
- Fraud prevention and abuse detection
- Fulfillment of legal and tax obligations
Data Sharing with Third Parties at WinCraft
We only share user data with third parties under the following circumstances:
- Payment providers, for processing financial transactions
- Government authorities, in case of legal obligation
- Marketing and analytics partners, with the user’s prior consent
- IT and security vendors under contractual GDPR-compliant frameworks
We ensure all our partners operate under strict data protection and security standards.
Use of Cookies and Tracking on the WinCraft Website
The WinCraft website uses cookies to improve user experience and measure website performance. Types of cookies include:
- Functional cookies: to store login data and language preferences
- Statistical cookies: to track user behavior anonymously
- Marketing cookies: to deliver personalized offers
Users can disable or restrict cookies at any time via their browser settings.
Data Security at WinCraft Casin
WinCraft applies both technical and organizational security measures to protect personal data:
- SSL encryption on all data transfers
- Two-factor authentication system
- Restricted internal access to personal data
- Continuous system audits and external security checks
All security protocols comply with ISO standards and the GDPR.
Your Data Protection Rights as a WinCraft User
Under GDPR, every registered user has the following rights:
- Right to access stored data
- Right to rectify or update inaccurate data
- Right to request data deletion (unless legal obligations override)
- Right to restrict processing
- Right to object to data processing based on legitimate interests
- Right to data portability to another provider
Requests can be sent to [email protected] and will be answered within a maximum of 30 days.
Data Retention and Deletion Policy in the WinCraft System
The duration of data storage depends on data type and legal obligations:
- For active accounts: data is stored for the duration of user activity
- For legal or tax reasons: typically retained for 5 years
- Customer service records: kept for up to 3 years
- Cookies and marketing data: retained for 6–12 months depending on type
Data is permanently deleted once the retention purpose expires.
Contact and Complaint Handling Regarding WinCraft Data Processing
For inquiries, complaints, or exercising your data rights, you can contact us via:
- Email: [email protected]
- Supervisory authority: Hungarian National Authority for Data Protection and Freedom of Information (NAIH)