General Terms and Conditions

  1. Introduction
    This document contains the official General Terms and Conditions (GTC) of the WinCraft online casino, which define the legal framework for using the website. WinCraft is operated by Casiworx N.V., licensed by Curaçao eGaming (registration number: 163922). By accessing and using the website, the user automatically accepts the terms described here.

The service is only available to natural persons over the age of 18. This document applies to all games, bonuses, payment processes, and customer service interactions.

  1. Definitions
    Provider: Casiworx N.V., operator of the WinCraft casino
    User / Player: Any person who registers on the WinCraft platform and accepts the terms
    Account: The player’s personal profile in the system
    Bonus: Promotional amount or free spins provided by the system
    Game: All casino games offered by WinCraft
  2. Registration Conditions
    WinCraft services are only available to natural persons who are at least 18 years old. The following data must be provided during registration:
  • Full name
  • Valid email address
  • Password
  • Country of residence

Users are required to provide accurate information. The Provider has the right to suspend or delete accounts containing false, incomplete, or misleading information.

  1. User Account
    The account created after registration is unique and linked exclusively to the user. It is prohibited to:
  • Create multiple accounts with the same name or IP address
  • Register on behalf of another person
  • Provide access to third parties

The user is responsible for account security and must notify customer service in case of unauthorized use.

  1. Bonuses and Promotions
    WinCraft offers various types of bonuses, including welcome bonuses, cashback, VIP rewards, and free spins. All bonuses are subject to specific terms.

Bonus Activation

  • Activated automatically upon deposit
  • Only one active bonus at a time
  • Bonus validity: 10 days
  • Free spins validity: 24 hours

Wagering Requirements

  • Welcome bonus: x55–x45
  • Cashback bonus: x8–x15
  • No deposit bonus: fixed 10 EUR win cap

Maximum Winnings

  • Welcome bonus: up to 10x the deposit
  • Free spins: max. 100–1000 EUR
  • VIP bonuses: max. 10x payout

The maximum allowed bet during wagering is 5 EUR.

  1. Game Rules
    All games on WinCraft are sourced from licensed providers and operate using RNG (Random Number Generator) technology. Fairness is ensured through regular audits. It is forbidden to:
  • Use automated software
  • Exploit game bugs intentionally
  • Perform delayed or synchronized spins (e.g., bonus hunting)

Any violation may result in immediate exclusion and forfeiture of winnings.

  1. Deposits and Withdrawals
    Transactions on the platform can be made using:
  • Bank cards: Visa, Mastercard
  • Cryptocurrency: Bitcoin, Ethereum, Litecoin, Tether (USDT)
  • Interac: for Canadian players only

Deposit:

  • Minimum: 5 EUR
  • Maximum: 2000 EUR per card / 45000 EUR via crypto

Withdrawal:

  • Minimum: 20 EUR
  • Maximum: 10000 EUR via card, 45000 EUR via crypto

Withdrawals are only possible for verified players. Verification requires a valid ID and proof of address.

  1. Restrictions and Prohibitions
    The following activities are prohibited:
  • Participation by minors
  • Multiple accounts by the same user
  • Proxy registrations (e.g., in the name of a family member or partner)
  • Use of VPN from countries where the service is banned

Violation of these rules may lead to account suspension, invalidation of winnings, and legal action.

  1. Data Protection
    WinCraft’s data protection practices comply with the EU GDPR regulations. User data is used for:
  • Creating and maintaining accounts
  • Processing payments
  • Crediting bonuses
  • Marketing communication (can be opted out)

Data is only shared with third parties under legal obligation.

  1. Disputes and Applicable Law
    This agreement and the operation of WinCraft are governed by the laws of Curaçao. In case of any dispute, users must first contact customer service.

The Provider will strive for a peaceful and prompt resolution. If that is not possible, the matter will be decided by the competent court of Curaçao.

  1. Modification of GTC
    The Provider reserves the right to modify the GTC at any time. Changes take effect automatically upon publication. Players are advised to regularly review the document for updates.
  2. Contact
    WinCraft customer service is available through the following channels:

For questions, complaints, or requests, please get in touch with us.